Man seated at café counter checking his phone.

Assistance is a phone call away

All Visa cardholders may report a lost or stolen card

Call us toll-free

Reporting a lost or stolen card is simple

Visa helps you every step of the way.

A Visa representative will block your card if you know your number then connect you to your bank.

Visa can work with your Bank to expedite the replacement of your card and ship it globally within 24 to 72 hours.

Toll-free numbers are supported 24 hours a day, seven days a week. Language support is available for 30+ languages.

Contact us

Wherever you are, operators are standing by.
  • Cardholders in the U.S and Canada can call Visa Global Customer Care Services at 1-800-847-2911.
  • Outside US and Canada, cardholders can call collect using local operator 1-303-967-1096, or alternatively call your local toll-free number. 
  • For the hearing impaired, please call 1-800-TDD-1213 in the US or Canada or 1-305-278-4285 or 1-512-865-2002 in all other countries.

Emergency Card Replacement and Cash Disbursement

If your card is stolen and you need cash, we can help. In case of emergency, we can also arrange a wire cash transfer to your local Western Union within 2 hours of approval from your Bank.

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